At “Bali Nadlan Investments” we strive to provide you with the best possible experience when booking tourist attractions and services through our platform. We understand that plans can change, and we are here to assist you with any necessary cancellations and refunds. Please review our cancellation and refund policy below.
General Cancellation Policy:
Cancellation Requests: All cancellation requests must be submitted in writing via email to ptbalini@gmail.com. Please include your order number and the reason for the cancellation.
Processing Time: We will process your cancellation request within 3-5 business days and notify you of the outcome via email.
Refund Policy:
Eligibility for Refund: Refund eligibility varies according to the specific terms and conditions of each third-party provider and the services offered. However, the general guidelines are as follows:
Full Refund (less credit card fees): Cancellations made at least 30 days before the scheduled service date are eligible for a full refund.
Partial Refund (less credit card fees): Cancellations made between 15 to 29 days before the scheduled service date are eligible for a 50% refund.
No Refund: Cancellations made less than 15 days before the scheduled service date are not eligible for a refund.
Non-Refundable Services: Some services and attractions may be subject to non-refundable terms. These terms will be clearly indicated at the time of booking. Please review the specific terms and conditions related to your booking.
Changes and Amendments
Change Requests: If you wish to make changes to your booking, please contact ptbalini@gmail.com. We will make every effort to accommodate your request, subject to availability and the third-party provider’s policy.
Fees for Changes: Amendments may incur additional fees, depending on the third-party provider’s policy. We will inform you of any applicable fees before making the changes.
Force Majeure:
In the event of unforeseen circumstances beyond our control (such as natural disasters, pandemics, government restrictions), we will work with third-party providers to ensure a refund or rescheduling of your booking. Refunds in such cases are subject to the third-party provider’s policy.
Contact Us:
If you have any questions or need assistance regarding cancellations or refunds, please contact our customer service team:
Email : ptbalini@gmail.com
WhatsApp: +6282144530095
Thank you for choosing “Bali-Bali.” We appreciate your understanding and cooperation in adhering to our cancellation and refund policy.